My colleague was on the phone, he needed to take down a phone number the person on the end of the line was giving him. He put them on hold, couldn't find his pen, looked for the backup pen, couldn't find that. Looked in his drawers, looked all round the desks, eventually found a pen lying on the floor, rummaged around for a piece of paper, then went back to the person who had been on hold for a few minutes and wrote down the number.

In front of him was a large plastic object with moveable button covered in typographic symbols, moving these buttons causes a signal to be sent to a devices capable of recording and displaying letters and numbers in a piece of "software" commonly known as Notepad.exe, even opening up msbloodypaint would have been quicker than what he did.

Now this may not sound particularly computer illiterate but we're TECHNICAL FUCKING SUPPORT