J.D.Power and Associates: T-Mobile Ranks Highest in Customer Satisfaction with the Wireless Retail Sales Experience

lukemcr · 1 year

The T-Mobile customer service people I've talked to have always been really helpful, based somewhere in the United States, and, most importantly, able to do something about what I'm calling about.

That's all I can ask for in terms of customer service, really.

NSMike · 1 year

I have T-Mobile specifically for two reasons:

-I hate cell phones.

-T-Mobile has the best plan for someone who hates cell phones.

I barely ever use my phone. I bought it because I got a job that requires an hour commute, and did not want to be traveling without the means to make a call in an emergency.

The T-Mobile ToGo package lets me have a phone that, after paying $100 on for minutes ($100 gets you 1000 minutes), allows me to pay $10 per year to keep rolling over those minutes. I've had the phone for four years and ran out of minutes once.

strafefire · 1 year

Too bad their 2G and 3G coverage sucks donkey balls.

/T-mobile customer with a G1

spoids · 1 year

Verizon is second by one point, kinda crazy.

emresaglam · 1 year

I've been a t-mobile customer for 8+ years. Their customer service was always an exemplary service.

spif · 1 year

T-Mobile's service is good, but more importantly:

AT&T is just evil at the corporate level (e.g. against net neutrality, , no way I'd ever use them.
Verizon tried to rip me off by renewing my service plan without my knowledge and then telling me I'd have to pay an ETF. FAIL.
I used Sprint 3G and they kept billing me after they said they'd canceled my account. It took several attempts to get it fixed.

T-Mobile doesn't have the greatest coverage, but they haven't screwed me over either. I suppose it could happen eventually though.

howmuchmore · 1 year

That's like being the hottest waitress at Denny's. Not too impressive.

Hittman · 1 year

You realize, of course, that J.D. Power creates prizes for every category of everything they rate. If you pay them enough, they'll create a category for you, and then award you the prize.

IronWolve · 1 year

When AT&T was sold to cingular, they took the crappy cingular method of treating customers like dirt. AT&T's blue network was the best in the country, then the Cingular orange took over, went down hill.

Sad, the company was ruined, but the SMT made millions.

redrobot5050 · 1 year

JD Power and Associates charges for their reviews. AT&T and VZW could have just not paid this year. T-Mobile would've one.

They gave out a lot of awards to Cadillac back in the 80s for "highest initial build quality" when they were using Aluminum engines that blew up after about 30K miles.

gltexas · 1 year

i would imagine this result has something to do with the small sample size

rb76543 · 1 year

i don't see how retail sales people can be knowledgeable about phones and phone plans, beyond the basics, unless they specialize on a few. i know everytime i've bought anything digital, be it a computer, satellite tv, camera, whatever, they never know the whole story, and will sincerely assure that something is true when it isn't. it's very rare to encounter someone who can tell you something significant that causes you to be grateful later on. use the internet, consider the sources, and THROW THOSE DICE.

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